IT IS A NECESSARY REQUIREMENT FOR THE ACQUISITION OF THE PRODUCTS THAT ARE OFFERED ON THIS WEB PAGE, THAT THE TERMS AND CONDITIONS THAT ARE DRAWN UP BELOW BE READ AND ACCEPTED. THE USE OF OUR SERVICES, AS WELL AS THE PURCHASE OF OUR PRODUCTS IMPLY THAT YOU HAVE READ AND ACCEPT THESE TERMS AND CONDITIONS.

Anyone who wishes to access and / or use this site or the services it offers may do so subject to the Terms and Conditions, along with all other applicable policies and principles.

Therefore, by accessing and accepting, you are obliged to expressly comply with them:

OF USE

From the moment you access our website by any electronic means, you fully and without reservation adhere to these terms and conditions of use.

The service is reserved for users of legal age, consequently, it states that it has full legal capacity and commercial aptitude to negotiate, contract or be bound by the terms indicated here, in turn, the user is responsible for the personal information that they use at the time to register or use the page.

This site is intended solely for personal use, no rights are transferred to the materials, and the illegal use of the content of this website, including its reproduction, modification, distribution, transmission, republication, display or development, is strictly prohibited.

Users are prohibited from violating or trying to violate the security of the site, including, among others, having access to data not intended for those users, to use the services offered by the website, it is necessary that you register and enter the site data requested in an exact, updated and complete way, with the understanding that PROAN Carne de Cerdo will in no case be responsible for damages derived from the information that you have not updated in a timely manner.

PROAN Carne de Cerdo may interact and have contact with the user to promote a service, through internet social networks such as Facebook, Twitter, Instagram, LinkedIn, YouTube, without limitation, which does not mean that PROAN Carne de Cerdo approves, consents, sponsors or recommends the use of the same, with the understanding that these are means of communication, which the user may use at their own risk.

The user at all times must respect the INTELLECTUAL PROPERTY elements that are displayed on social networks and not use them for any purpose and / or means without written authorization from PROAN Carne de Cerdo and / or PROTEINA ANIMAL S.A. de C.V. or whoever has rights to the trademarks.

FROM THE REGISTRY

It is mandatory to complete the registration in all its fields with valid data for the acquisition of products and services offered on this site. The user must complete it with their personal information in an exact, precise and true way and assume the commitment to update the personal data as necessary.

The website in this specific case www.proancarnedecerdo.com may use various means to identify users, but it is not responsible for the accuracy of the personal data provided by its users. The user will be responsible for all the actions carried out on his account, by himself and / or by third parties, since access to it is restricted to entering and using a secret password.

OF PRIVACY

To use the services offered by the website, users must provide certain personal data. Your personal information is processed and stored on servers or magnetic media that maintain high standards of security and protection, both physical and technological, for more information on the privacy of personal data and cases in which personal information will be disclosed, you can consult our Privacy Notice.

OF THE PERMITS

PROAN Carne de Cerdo grants the user the non-exclusive, revocable and non-transferable right to access the website in accordance with the terms and conditions stipulated here, therefore, with the understanding that the “USER” is any person who enters the website, the user may only print or copy any information contained or published on the website, exclusively for personal use, therefore the commercialization of said information is prohibited. The use of technology to extract, adapt, translate or convert the computer formats of the website, send viruses to the website, overload the network, as well as all those actions that are not authorized by PROAN Carne de Cerdo, are prohibited.

OF THE PRICES AND PRODUCTS

The prices, images, contents and descriptions show product information, as well as promotions, for this the user must know that what is mentioned above can change at any time.

OF PRODUCT ORDERS

All orders placed through this website are subject to acceptance by PROAN Carne de Cerdo. This means that PROAN Carne de Cerdo may reject or cancel any order, regardless of whether the order has been confirmed, for any reason or no reason, and without any liability to the user or any other person. If the charge has already been applied to your card, PROAN Carne de Cerdo will issue the refund.

To request your cuts and / or products, you must first place your order, secondly make the payment using the payment methods mentioned on the site and thirdly, you will be sent an order confirmation email.

Your order will be sent by ESTAFETA and it will have a delivery period of 1 to 3 business days.

OF THE GUARANTEES

The return and exchange of a product is only valid if it arrives in poor condition (speaking of minced or open product, meat of an inappropriate color, meat with a bad smell).

Returns and change of orders

1. In accordance with the stipulations of these Delivery Conditions, you may return the products received once you have contacted our PROAN Carne de Cerdo customer service department at 01 800 713 78 41 and said request has been authorized.

2. If you decide to return your order without any cause established in the subsequent paragraph, we will change the product for a completely new one, as long as the following conditions and requirements are met:

A.- The product remains new and unused and has not suffered an essential and serious deterioration due to causes attributable to you;

B.- That the product is presented in its original packaging, whether it is a box, wrapper, or any other in which it has been delivered, as well as the original labels must be attached in their original form, without detaching them;

C.- It is within a period of 3 (three) calendar days from the date you received the product, and

D.- you provide proof that the product was purchased on the official site www.proancarnedecerdo.com. In the event that the products are not returned in compliance with the conditions and requirements mentioned here, PROAN Carne de Cerdo will have the right to charge or not to exchange the product and the expenses derived from its return.

3. In this case of product return without any cause due to the withdrawal of the purchase, we will exchange the product for a completely new one, as well as the costs related to the delivery of the products to your attention.

4. In case your order has been DELIVERED; In poor conditions, with manufacturing faults, you can make the return and exchange of the product as long as the rules established in point number 2 mentioned above are complied with.

5. PROAN Carne de Cerdo will only accept a single product return on the same order and / or user.

6. PROAN Carne de Cerdo will send you an email to notify you of the origin of your return.

Instructions for Returning Product with Logistics Provider

1. For the return of the products you make to be approved by the logistics provider, you will need to meet the following conditions and requirements:

(i) call PROAN Carne de Cerdo’s phone,

(ii) receive, print and attach the authorization form for the return of the product return guide from PROAN Carne de Cerdo,

(iii) take the necessary precautionary measures when packing the package. To know the measures and packaging requirements, you can consult the website of the logistics provider and that appears on the estafeta.com page.

(iv) deliver the return package to the logistics provider assigned for that purpose, and

(v) provide the delivery documentation that the courier company has sent you.

2. The return of products will be at PROAN Carne de Cerdo’s risk and expense.

3. To contact PROAN Carne de Cerdo customer service, use the following means:

By phone: 01 800 713 78 41 (free call).

Email: contacto@proancarnedecerdo.com

4. To return the product, you can schedule the delivery of the package at a logistics provider service center (DROP OFF) or coordinate the product to be picked up by the logistics provider at your home address (PICK UP)

5. See service centers for product return with logistics provider (See list at https://www.estafeta.com/Herramdamientos/Buscar-una-sucursal)

Money Refund

1. The money back does not apply to this product.

What can you do if you are not satisfied?

1. You can send your complaints in writing about the conclusion of the contract or its fulfillment, to the following address:

Km 2 Highway San Juan- Guadalajara.

San Juan de los Lagos, Jalisco.

C.P. 47000

2. If you wish to express a verbal complaint about the conclusion of the contract or its performance, you can call the following to contact the toll-free number 01800 7137841, or write us an email at: contacto@proancarnedecerdo.com PROAN Carne de Cerdo will respond to you within a period of forty-eight hours from the receipt of your complaint.

OF INDEMNIFICATION

The user agrees to indemnify PROAN Carne de Cerdo, its shareholders and / or subsidiaries, suppliers, and any other person or action derived from any breach by the USER to these TERMS AND CONDITIONS, including, without any limitation whatsoever derived from:

1.- Any aspect related to the use of the website.

2.- The information contained or available on or through the website or of insults, defamation or any other conduct in violation of these terms and conditions by the user in the use of the website.

3.- The violation of applicable laws or international treaties related to copyright or intellectual property, contained or available on or through said website.

OF TERMINATION

These terms are in force, the user can terminate the present use of terms and conditions, at any time, as long as they stop using the website, likewise PROAN Carne de Cerdo may terminate the USER’s use of the website , without notifying the same, if in consideration of PROAN Carne de Cerdo the user does not comply with any term.

OF THE JURISDICTION

The commercial operations carried out by PROAN Carne de Cerdo and the USERS will be governed by Mexican laws and any controversy that arises derived from the use of the website service will be submitted to the courts of the city of San Juan de los Lagos, Jalisco, waiving any other jurisdiction by reason of the user’s location.

THE TERMS AND CONDITIONS OF USE ARE IN FORCE FROM THE DATE OF THEIR PUBLICATION ON THE WEBSITE AND WILL REMAIN IN FORCE UNTIL THEIR TERMINATION.